Delivery & Returns

Delivery charges

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. For orders placed outside the UK mainland you will be advised of any additional delivery charges following order placement.

Cancellations, Amendments & Returns

As soon as you realise that you need to change your order please contact us on 01746 769812 and one of our advisors will help you. If you amend your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you will be charged the current selling price on the day you amend the order). If you wish to cancel or change your order after agreeing your delivery date, Farm and Garden Machinery (Bridgnorth) Limited reserve the right to recover the costs associated with that delivery. This will be confirmed with you at the time of cancellation. Once you have taken delivery of your order private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations"). For full details the Regulations must be consulted, but in summary:

(a) the right to cancel must be exercised on or before the end of the seventh day following the day of delivery of the goods;

(b) any customer wishing to exercise this right to cancel must notify the vendor at either of the following addresses: in writing to Farm and Garden Machinery (Bridgnorth) Limited, Unit 9, The Livestock and Auction Centre, Bridgnorth WV16 4QR (addressed to The Sales Team) or by E-Mail to info@farm-garden.co.uk

(c) as a further condition of the right to cancel customers must also arrange (at their own expense) to return the goods in an unused, undamaged and saleable condition to the address referred to in (b) above as soon as possible (if the vendor pays the return cost then this will be deducted from any refund). The goods will be deemed returned when actually received by the vendor at the said address in the condition stipulated;

(d) pending the return of the goods they must be kept in good condition;

(e) customers shall be entitled to a full refund (less any charges referred to in (c) above) on full compliance with the foregoing.Any goods made to customers' specifications or clearly personalised are excluded from the right to cancel.

Payment

All methods of payment, including credit cards are processed when you place your order.

Delivery Company

All orders are delivered by a third party delivery service. We will use every effort to expedite delivery once the goods have left our premises but cannot guarantee the day of delivery

Delivery Arrangements

As we use a third party for delivery, we cannot guarantee specific delivery requirements. If you need to discuss your delivery for any reason please call customer services on 01746 769812 .

Delays

Occasionally, delivery of your order may be delayed or postponed. We will, or course, make every effort to keep you informed and discuss revised delivery time scales.

After Delivery

Your product is supported by a Farm and Garden Machinery (Bridgnorth) Limited guarantee. (Information available online at www.farm-garden.co.uk) If you have any issues, we have a customer help team who can be contacted on 01746 769812.